Shipping & Returns

Last updated: 3rd February, 2026

At Tonia Hair Uk, we aim to provide a smooth and reliable shopping experience. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation message or email with tracking details (if applicable).

Shipping Locations

  • We currently ship within the United Kingdom.

  • International shipping may be available on request. Please contact us before placing an international order.

Shipping Methods & Delivery Time

  • Standard UK Shipping: Estimated delivery within 2–5 business days

  • Express Shipping (if available): Estimated delivery within 1–2 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Any applicable shipping fees will be clearly displayed before completing your purchase.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
Tonia Hair Uk is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.

Returns & Refunds Policy

Due to the hygienic nature of hair products, we apply strict quality and safety standards.

Returns Eligibility

We accept returns only if:

  • The item is unused, unworn, and unaltered

  • The product is in its original packaging

  • The hair bundle, lace, or closure seal is intact

  • The return request is made within 7 days of receiving the order

⚠️ Opened, used, cut, colored, washed, or altered hair products are not eligible for return or refund.

Non-Returnable Items

  • Used or opened hair extensions

  • Custom-made or personalized products

  • Sale or discounted items

  • Items returned without original packaging or damaged seals

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • The wrong product

Please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and arrange a replacement or refund if approved.

Return Process

To request a return:

  1. Email us at toniahair@gmail.com

  2. Include your order number, reason for return, and supporting photos (if applicable)

  3. Wait for return approval and instructions

⚠️ Do not send items back without approval, as unapproved returns will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Shipping fees are non-refundable.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

  • Processing times may vary depending on your bank or payment provider.

Cancellations

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, cancellation is no longer possible.

Contact Information

If you have any questions about shipping, returns, or your order, please contact us:

Tonia Hair Uk
📍 Address: 58 Hare Street, SE18 6LZ
📧 Email: toniahair@gmail.com
📞 Phone: 07830 899 944
🌐 Website: https://www.toniahairlondon.co.uk/